What is OneSuite?

In our discussions, we talk about OneSuite and how the product has evolved into a business communication platform for businesses of any scale. A comprehensive platform centralizes the management of multiple communication services, such as VoIP phone system features like delivery and receiving faxes, virtual number options (Access Numbers), or DIDS. OneSuite is focusing on bringing down the complexity and prices of traditional telecommunication systems while providing a more flexible and scalable alternative.

Features of OneSuite

• VoIP Phone Services: Internet-based calling by OneSuite helps businesses cut down on costs on international and local calls. HD voice quality and advanced call functionality, including call forwarding, voicemail, and call blocking.
• Virtual Numbers: Get local and international virtual numbers for a global, click-to-call experience This is especially advantageous for businesses seeking to reach an international audience.
• Digital Faxing (OneSuite has a fax service, allowing you to use the OneSuite account for online faxes without using an actual facsimile machine. Faxes may be sent and received through email or the OneSuite dashboard.
• Call forwarding and routing: Use intelligent call flows so that calls go to the correct person or department in order to improve customer service as well as communication efficiencies.
• Mobile App Access: OneSuite delivers a mobile app that allows users to manage communications, which can be used by companies with remote teams or individuals who are always on the go.
• UCecute Dashboard: An overall dashboard for monitoring, managing, and configuring services to be provided from a centralized place that ensures that businesses have complete control over their communication tools under one roof.

Who is OneSuite for?

OneSuite is suitable for:

• Small to medium-sized businesses (SMBs) looking for an affordable communication solution.
• Companies need global communication tools that scale.
• Remote Teams/Freelancers looking for a stable and mobile communication channel.
• Virtual Number and call routing features in Call Center

International clients tapping into local markets without physical offices

Competitors of OneSuite

RingCentral

RingCentral is a cloud-based communications platform that offers VoIP, messaging, video conferencing, and a contact center for businesses of all sizes.

Grasshopper

The Grasshopper is aimed at small businesses and entrepreneurs as a virtural phone system software that offers VoIP calling, virtual numbers service, and SMS.

Nextiva

Nextiva is known for offering business phone services via VoIP but also delivers team collaboration and CRM integration features with dedicated analytics to medium or large enterprises.

Vonage

Vonage offers cloud-based VoIP communication services aimed at businesses of all sizes, including SMBs, startups, and enterprise businesses that want unified communications through its API platform available for custom development.

8×8

Ideal for: All-in-one small business VoIP + video calling, team messaging (cloud-based communications platform)

Comparison Table: OneSuite vs. Competitors

Pros 

• Affordable: Provides tiered pricing plans for different scales of businesses.
• Flexibility: Mobile app access and virtual numbers for remote work support.
• Scalable: Easily add or remove services as your business needs.
• HD Voice Quality: It also gives you a high voice quality for clear communication during VoIP calls.
• Consolidated Communication Space: Managers get a functional, centralized hub instead of multiple tools for communication.

Cons

• Limited Advanced Features: There could be more advanced call management features (as compared to premium competitors) from Bandwidth.
• Learning Curve: For new users not used to cloud-based communication platforms, the unified dashboard can be overwhelming.

Pricing

Reviews from AppSumo

Users have praised OneSuite, especially for its price/value and user-friendliness. Many users appreciate the flexibility to control several voicemails and the assistance in unifying communications. However, the HD call quality tends to be one of its main selling points, making it well-suited for small businesses.

However, others expressed that they wanted more robust analytics and reporting usually seen in higher-priced alternatives. All in all, OneSuite is appreciated by the community for its user-friendly approach and customer support.

Conclusion

OneSuite stands out for very small businesses where the flexibility and price/feature ratio of this service are attractive. This is best for small-medium businesses (SMBs), remote teams, or enterprises wanting to make a global footprint without the huge spend of traditional telecommunication systems. Although it lacks some of the bells and whistles offered by its pricier competitors, OneSuite’s blend of value for money, flexibility, and high quality make it a strong offering.